Security Policies
Frequently Asked Questions
| Security Policies | |
|---|---|
Where can I go
to find out more about TRAIN?
A detailed
instructional handout for TRAIN is available. The handout contains step-by-step
instructions for basic activities users may want to accomplish using
TRAIN. The handout and a
description of the TRAIN website are available via a link at Wilenet
(check near the bottom of the page).
The handout is also posted as a link on the TRAIN website itself. If you have already logged into
TRAIN, look to the left, in the 'Quick Links' section. Text there states, "Learn More."
This is a link to the instructional handout in .PDF format.
POP UP
BLOCKERS
When I try to
launch an online course or exam, I get a white screen with a
message on it that says: "Online activity in progress. Please do not close this page. You will be redirected to the
progress details page when finished", and
then nothing else happens/my computer locks up. Why won't my course/exam come up?
Check to
see if a pop-up blocker is in place on your computer. When a user launches an online
course/exam, in addition to the screen described above another
windows should pop-up/open. This
window has tan-colored accents and will initially contain a course
description. Clicking on
'Next' in this window will cause another window to pop-up/open. This second window is the window
that the online course content will actually appear in. If a pop-up blocker is in play anywhere on the
system, these windows will be prevented from displaying.
Pop-up
blockers can be found almost anywhere check your internet browser
software (In Internet Explorer, check the click on 'Internet
Options' on the 'Tools' menu and check the 'Privacy' tab), your
internet service provider, your server, firewall, your network, etc. TRAIN users have found pop-up
blocking software in place in all of these locations. If an agency is using any
additional tools/toolbars to surf the web (such as Google toolbar,
Yahoo toolbar, etc.) there may be a pop-up blocker associated with
that service/toolbar that will also need to be disabled.
MY COMPUTER
LOCKS UP
While I was
taking my online course/exam there was a window that said I could
use the 'Back' button to return to the previous page. I used my back button, and now my
computer is locked up. What
went wrong?
When a
user launches an online course/exam, in addition to the initial
browser screen, two more windows should pop-up/open. One will initially show a course
summary. The second is the
window that the online course content will actually appear in. The course summary window does
display the message "When you have finished with the program you may
return to the previous page using your browser's 'Back' button." Currently there is no need
to use the 'Back' button to return to your previous page on the
TRAIN System, users completing a course will automatically be
forwarded to the correct location.
If the 'Back' button is used while on the initial white browser
screen it may cause system errors and/or computer malfunction.
PASSWORD/LOGIN
I forgot my
password for TRAIN. Can you
tell me what my password is?
Passwords
are stored in a secure database.
CIB staff does not have the capability to
see what a user's current password is. If you have forgotten your TRAIN
password, simply click on the 'Forgot Your Password' link on the
TRAIN login page to answer a challenge question. If you answer your challenge
question correctly you will be allowed to reset your own password.
Keep in mind the answer to your challenge question must exactly
match was is stored in the database, as answers are case sensitive. If you are still having difficulty
you may contact the
What is my
TRAIN login/username?
TRAIN
logins are assigned based on a user's name. Typically your TRAIN username will
include a portion of your last name, first and middle initials, and
a randomly generated 3 digit number.
If you do not know your login/username please contact your agency
TRAIN administrator to obtain it.
I tried logging
into TRAIN but my login/password doesn't work. What's wrong?
A number
of things could be wrong here, but typically it is because of one of
three things:
- You have
forgotten your password
- You are trying to use your WILENET login/password. Your WILENET login/password does not work for TRAIN.
- You recently changed your password in another application. Remember, your TRAIN password is the same as your Portal 100 password, eTIME browser password and/or WIJIS password.
How can I
change my TRAIN password?
Upon
initially logging into TRAIN, users have the opportunity to set
their password. If you have
forgotten your TRAIN password, simply click on the 'Forgot Your
Password' link on the TRAIN login page to answer a challenge
question. If you answer your
challenge question correctly you will be allowed to reset your own
password. If you are still
having difficulty you may contact the
REGISTRATION
I want to take
my recertification exam online.
How do I get registered to take the recertification exam online?
All TRAIN
users can use the system to view their own training records. In order to take an online
course/exam, however, a user must be registered for the course/exam
by their local administrator.
Contact your agency TRAIN administrator or TIME Agency Coordinator to
request registration.
I am trying to
register myself/someone else to take an online course or exam. I clicked on the name of the
course I want to register for, but that just takes me to another
page. What do I do?
The TRAIN
System uses links to allow users to access course information. Clicking on the name of the course
takes users to a 'Course Summary' page which contains further
details about the course. On
this course summary page there should be registration links/buttons
on the lower portion of the screen.
If these links/buttons do not appear, you are not authorized in the
CIB database to register yourself/others for classes. Only an agency's TRAIN
administrator can register users for classes using the TRAIN System.
My
agency administrator told me I was registered to take an online
course, but when I login to TRAIN I cannot find the course/don't
know how to begin. What do
I do?
Go to the upper left hand corner of the learner screen and choose the 'Learn' option from the menu bar. Highlight and select 'Training Schedule' and you will be taken to a page listing any online courses you are currently registered for. Simply click on the green 'Start' button to begin taking the online course.
Back to top
TRAINING
RECORDS/DEPARTMENT ROSTER
I want to
access my training records, but when I pull up the screen to select
a user, my name is not one of the choices. Where did I go?
Don't
worry, you are still there. The
key to this problem is to remember you cannot manage yourself. When you are selecting a user to
view, you are in the manager mode (office chair icon). To view your own information, you
need to return to the learner mode (person icon).
MISCELLANEOUS
Things just
aren't working as they're supposed to. I can access TRAIN, but
everything seems to be running really slow. What should I do?
The TRAIN
System uses a standard browser and is accessed through the internet. Speed of the system will vary
depending on your internet connections speed and modem capability. Dial-up connections will be
slower, for example, than high speed cable or T1 connections. You can take some steps to help
speed the connection by making room in your computer's memory by
clearing the computer's internet cache/history and cookies. Both of these options are
typically found under the 'Internet Options' menu, 'General' tab.
I have logged
into TRAIN as myself, but I see someone else's information/old
information. Why?
Your
department's internet access through a network may include proxy
servers. Basically, a proxy
server is a 'gatekeeper' or 'director'. Think of a phone system: a
department may have 100 people, but only 20 outside phone lines (not
everyone is going to use the phone at once). When someone picks up the phone to
place an outside call, the system 'directs' the call to the next
available outside line. A
proxy server performs the same function for internet access. In addition, the proxy server may
'cache' or save materials from popular websites, allowing them to be
displayed faster when a user revisits them.
The TRAIN
System is a dynamic system, the information it displays will vary
depending on user role, course content, security setting, etc. If a department is using a proxy
server on their network to access the internet, the TRAIN website
must be exempted from proxy caching to allow TRAIN to access the
most current information.
EXAM SCORING
I took my
online course/exam, and received a score, but when I look at my
training records, no score is listed. If I look at progress details, it
shows as 'incomplete'. What
happened?
When a
TRAIN user completes an online course/exam, their score is
automatically sent to CIB and their TIME training record updated.This will only happen if the
user closes or ends the course correctly. If the score has not been
automatically posted to your training record, it is probably because
something went wrong when closing the course. The following steps need to be
followed in the correct order for your score to be correctly
forwarded to CIB:
- Click on the
'Score Quiz' button. The
TRAIN System may take a few minutes to calculate your score. The score will be displayed to
when the calculation is finished.
- Once your score
has been displayed, click on the 'Submit and Exit' button. Do not close any other windows at
this time.
- A smaller
window will pop up containing the message (You have
successfully completed the learning activity. Click Close to close
the player window or Launch to return to the learning
activity.) Click the Close button in this window.
- The course
summary window will automatically close, and the white page with
the message beginning (Online course in progress...) will
be the only page remaining. If you have closed/ended the course
correctly you will be automatically redirected from this page to
the 'Progress Detail' page, where you will once again see
your score.
DID I LOSE MY
WORK?
I was taking an
online course/exam and my computer suddenly closed my internet
browser. What happened? Did I lose all my work? Do I have to start over?
OR
I was taking an
online course/exam and had to leave to do something else. When I came back my browser was
closed. What happened? Did the system save my answers? Do I have to start over?
Some
department computers/networks have been set up with a timer function
that limits the amount of time a user is allowed to be on the
internet. Once the time limit
has been reached, the system closes the internet browser and
connection. This time limit
is set on your computer or agency network, not by CIB.
If your
browser is suddenly closed in this manner, you may have lost your
work up to that point. It is
suggested you use the 'Bookmark' function, if available, to
periodically save your work.
If your computer freezes/closes your browser as described and you
have not saved your work using the 'Bookmark' function you will have
to begin again - and should take care to either complete the
course within the time allotted or disable the timer feature on your
network.
BROWSER/SETTINGS
What operating
systems/browsers are compatible with TRAIN?
Agencies
that wish to use TRAIN must ensure the operating system and browser
they are using is compatible.
TRAIN
supports the use of Windows operating systems up to/including
Windows 7.
TRAIN is
compatible with Internet Explorer 8, 9 and 10, and is also
compatible with Firefox 3.6.10, 8.0.1 and 9 and Safari 4. If you are
using an unsupported browser or operating system and the TRAIN site
is not functioning correctly, CIB is unable to provide
support/answers. Agencies that use unsupported operating
systems/browser with TRAIN do so at their own risk. Some agencies
have had success using other operating systems/browsers or by
operating their browser in compatibility mode (torn page icon to the
right of the address bar), but CIB is unable to provide
support/answers to issues involving unsupported systems/browsers.
I am trying to
take an online course/exam and the TRAIN course/exam screen covers
my entire computer desktop.
What is going on? How can I
get to the other things I need on my computer?
Computers
today have the capability to display programs and their contents in
lots of different sizes. Users
can configure their display to use a larger font, for example, to
make text appear bigger (think of the large print editions of
books). Other settings can
also affect the size of what is displayed on the screen. If TRAIN content is not displaying
correctly, check to see if you need to adjust these settings: screen
resolution (should be 1024x768), text size setting in Internet
Explorer (should be medium at the largest) or font size (should be
small). As to getting to
other things on your computer, if the task bar does not appear on
the bottom, you can always use alt+tab to
move back and forth among programs.
I am trying to
take an online course/exam and the TRAIN course/exam screen shows
only a small box I the upper left corner I can't see any questions
or content. What is going
on?
Check to
make sure a setting, "Allow-Script-Initiated Windows Without Size or
Position Constraints" is enabled.
This setting may be found in the Tools menu, Internet Options,
Security tab. Highlight
'Internet' and then click on the 'Custom Level' button near the
bottom. Scroll to find the
setting in the Miscellaneous section
After logging
in to TRAIN, my information is not correctly displayed/certain
features do not function correctly. What is wrong?
In TRAIN, specific settings in Internet Explorer must be correct. Cookies must be enabled. In Internet Explorer, click on 'Internet Options' on the 'Tools' menu and check the 'Privacy' tab. The slider here should be set to 'Medium'. In earlier versions of Internet Explorer, check the 'Security' tab, 'Custom Level' to make sure 'Allow Cookies' is enabled..
Active
X controls must also be enabled. Once again, in Internet Explorer,
click on 'Internet Options' on the 'Tools' menu and
check the 'Security' tab. Click on 'Custom Level',
scroll down to the ActiveX section and make sure 'Run ActiveX
Controls and Plug-Ins' is marked as enabled.
The information
I am viewing on TRAIN appears to be old. Is something wrong?
Has the
internet cache been emptied? Regular internet users visit many
of the same pages routinely.
Your computer may be set to store information about these pages,
allowing for quicker downloading/viewing later. In addition, websites you have
visited may have placed 'cookies' on your computer. These 'cookie' files allow the
site to identify you as a previous visitor upon your return to the
website. In order for TRAIN
to run correctly, the most current version of the website must be
accessed. Emptying the
internet cache will ensure the most current version of the TRAIN
website is being used.
For
Internet Explorer users, on the 'Tools' menu, click on 'Internet
Options'. On the 'General'
tab, in the 'Temporary Internet Files' section, click on both the
'Delete Cookies' and 'Delete History' buttons. In the 'History' section, also
click on the 'Clear History' button.
REPORTS
I am trying to
access reports and can't seem to find the 'View Reports' link that
I used to use. Where did
reports go?
TRAIN
reports have been given their own separate section or mode that can
only be accessed by managers.
At this time the reporting function of TRAIN is temporarily
unavailable for all users. Agency administrators with a need for
reports or department rosters can request them via an email to
cibtrain@doj.state.wi.us CIB is working to restore the reporting
feature of the TRAIN for managers
.
